Privacy Policy

1. Company Information

2. Information We Collect

a. Information You Provide

• Account information (name, email, phone number, login credentials)
• Billing and subscription information (processed through Stripe)
• Customer data you upload or generate (contacts, leads, messages, notes, recordings, workflows, templates)
• Communications with support

b. Information Collected Automatically

• IP address, browser type, device information
• Usage data, feature interaction, log files
• Cookies and similar technologies for authentication and analytics

c. Information From Third Parties

• Integrations you connect (e.g., Google, Meta, calendar providers)
• Messaging and telephony providers used to deliver SMS, MMS, calls, and emails
• Payment processors

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Authenticate users and manage accounts
• Process payments and subscriptions
• Deliver platform-related emails (account, billing, security)
• Enable messaging and communication features you configure
• Provide customer support
• Improve performance, reliability, and features
• Comply with legal and regulatory obligations

4. Messaging, SMS, and A2P Compliance

GoPave enables SMS and MMS messaging only for users who complete A2P 10DLC verification.

By using messaging features, you acknowledge and agree that:

• You are solely responsible for obtaining all legally required consents (including TCPA compliance)
• You certify that all contacts you message have provided valid opt-in consent
• You are responsible for campaign content, frequency, and compliance
• Message and data rates may apply

Standard carrier opt-out keywords (e.g., STOP) are automatically honored. Failure to comply may result in suspension or termination of messaging access.

5. How We Share Information

We do not sell personal data.

We may share information with:

• Infrastructure and hosting providers
• Messaging, telephony, and email delivery providers
• Payment processors (Stripe)
• Analytics and support vendors
• Legal or regulatory authorities if required by law

All service providers are authorized only to use data as necessary to provide services to GoPave.

6. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Meet legal, accounting, or compliance requirements
• Resolve disputes and enforce agreements

Users may request deletion of their data, subject to legal and contractual obligations.

7. Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or correct your data
• Request deletion
• Object to processing

Requests may be submitted to hello@gopavecrm.com.

9. Cookies

GoPave uses cookies for authentication, analytics, and platform functionality. You may disable cookies via browser settings, but some features may not function properly.

10. Children's Privacy

GoPave is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes indicates acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy, contact:
hello@gopavecrm.com